Making mistakes and why it’s not all negative
Understandably we are all keen to promote our business successes. Social media platforms make it simple for businesses to showcase our latest achievements and accolades. But on the flip side, how we deal with mistakes, is far more telling about our business values and ethos.
What can you do to minimise the impact;
- Keeping communication open and honest saves a lot of time, if you can advise of a potential red flag when it appears on the horizon you are in a much better position to handle the situation
- Never throw anyone under the bus. I know we shouldn’t need to say It, but, sometimes it’s very easy to divert blame onto a external supplier or contractor which will work for the short term but nobody likes a tell tale
- Putting all your efforts into finding a workable solution quickly is better than explaining in granular detail the problem to every individual stakeholder. Arrange a team meeting to brainstorm ways to fix the problem and find the one that works best for you and your client
- When people are stressed it’s easy for tempers to flare. Avoid acrimonious debates at all costs. Apologise, make amends and move on to find a speedy resolution. Propose a post job review takes place with all stakeholders after completion of the project. Don’t shy away from confrontation but don’t let it take centre stage when time is critical
- Making mistakes teaches you how to avoid them the next time around. Understand what steps you’ll need to take in future to avoid it happening again. We learn far more from our mistakes than we ever do from our successes.
Photo by Tyler Nix on Unsplash